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Efficient case management 2.0: how software makes a difference

Efficient case management 2.0: how our software makes a difference
Companies need advanced tools that help them manage business processes and documents more effectively and collaborate more smoothly. With Adaptive Case Management, our advanced case management software, you can track cases with the greatest ease and accuracy.

The principles for excellent software

5 to remember!

Meet five core values that form the basis for our software: personalisation, business-driven, accessibility, 360° view, and insights.

  1. A personal experience as a foundation: Case management does not have a one-size-fits-all approach. Every organisation, department, or team has unique needs when it comes to managing workload and critical information. Our software offers extensive personalisation options for individual users and teams. With the ability to customise the user interface, pin favourite features, and set up personal dashboards, you can optimise your workspace for maximum productivity. 
    Furthermore, teams can collaborate on files in customised environments tailored to their specific cases, enhancing collaboration and efficiency. Personalisation is central to our approach and development of Adaptive Case Management to continue meeting unique needs.
  2. Business-driven efficiency: Case management is not a goal in itself, but it must closely align with broader business objectives. All components of the software are designed with a "business-driven" approach in mind. Organisations can translate their domain knowledge directly into the application, driven by their own expertise. This enables organisations to manage their cases in a way that directly contributes to their strategic goals.
  3. User-friendly and accessible for all users: In the modern world of flexible working, accessibility and ease of use are essential. Our software has been developed with accessibility for all users in mind, regardless of their location or the device they are using. The greatest proof of this? We design our product with the latest UX guidelines and WCAG-compliant: our screen components meet the Web Content Accessibility Guidelines, a set of recommendations to make web content more accessible to people with disabilities. With an intuitive and modern web interface, users can also securely and easily access their files from any device. Finally, our software offers powerful search and filter capabilities to quickly find the needed information, further enhancing productivity.
  4. 360° view on data, communication, and processes: Our software provides a 360° view of a case and seamlessly connects communication, substantive case data, documents, chats, notes, processes, and history together. This way, you always maintain control over cases. Good communication is crucial. Adaptive Case Management offers advanced communication features that enable teams to collaborate or communicate with the outside world seamlessly. With messaging, comments, and notifications, team members can easily communicate, provide feedback, and make decisions, all within the same platform. Communications such as phone calls, emails, and letters can also be easily added or sent. Why is communication so crucial in case management? The answer is simple: due to the need for information exchange, collaboration, and transparency. It facilitates efficiency, problem-solving, and building strong customer relationships. Clear communication means no misunderstandings. And that is essential for successful case management.  
  5. Insight for the right decision: Data analysis and insights form the backbone of strategic decision-making. Our case management software collects data and can present it in a BI environment to provide valuable insights that help organisations make data-driven decisions. Our add-on and latest innovation for case mining helps you identify trends, measure performance, and chart the right strategic course.  

A platform for professional file management

Value principles as guidelines

File management is not an easy task, but with the right software, organizations can streamline their processes, improve productivity, and achieve strategic goals. Our file management software stands out by adhering to the above value principles. They are an integral part of our vision and product development to help organizations elevate their file management to the next level. 

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