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How VGC digitised its subsidy operations while making them transparent and accessible

How the Flemish Community Commission (VGC) digitized its subsidy operations while making them transparent and accessible
With Bridg's Nimbl case management system, the Flemish Community Commission (VGC) has fundamentally transformed its subsidy operations. Today, the VGC manages its subsidy flow entirely digitally for citizens, associations, and organizations in the Brussels-Capital Region. Thanks to a user-friendly subsidy portal, integration with the financial management system, and centralized case management in the back office, VGC works more efficiently, communicates more transparently, and makes its services more accessible to thousands of applicants.

One platform for a particularly diverse subsidy landscape

The VGC supports Dutch-speaking life in Brussels through initiatives related to education, culture, youth, sport, welfare, and health. A core task of the VGC is allocating government subsidies to a wide range of organizations: from schools and community centers to sports clubs and welfare initiatives.

This great diversity of subsidy streams and applicants makes the processes complex. In other words: no two subsidy cases are ever exactly the same. Therefore, the VGC looked for a flexible and user-friendly platform that supports all these processes without relying on IT development for every change.

Flexibility and autonomy at the core

With the Nimbl platform, VGC takes control of the process itself. VGC staff configure subsidy streams themselves and manage forms. New grants and project calls are quickly live, fully under their own management. The platform covers the entire process: from application to decision, reporting, and follow-up. Applicants submit files online via the subsidy portal, upload their documents, and track the status of their application in real time.

From fragmentation to real-time insight

Digitalisation not only brought more convenience but also fundamentally changed the way of collaborating. In the past, files were spread across mailboxes, paper documents, and separate registries, while today the VGC has one central file management system with Nimbl. Colleagues can therefore collaborate more easily across departments and take over files more quickly when someone is absent.

The next step forward came in 2025 with the integration between the subsidy portal and their financial management system. Payment orders and payment information are exchanged automatically. This means that everyone, from the file manager to the requester, always has an accurate and up-to-date financial status, without double entry or manual follow-up.

Additionally, the platform also improved the data quality within the organisation. Because applicants regularly validate and update their data via the subsidy portal, contact and account details remain better up-to-date.

The platform not only supports our internal workflows but also provides an accessible customer portal for a very diverse audience. From professional organizations to local associations and citizens: we regularly receive feedback that the e-customer portal is clear and user-friendly. It is precisely this combination that makes it so valuable.

Kevin Friant

Policy Officer at VGC and core user in the domain of Culture, Youth and Sport

Ready for tomorrow

As an early adopter, VGC has built up a rich set of configurations and processes within the Nimbl platform over the years. Today, the organization is taking the next step: further optimizing processes and upgrading to the latest version of the platform. This way, VGC will continue to respond quickly, transparently, and efficiently to new societal needs and subsidy flows in the future.

Nimbl and VGC at Bridg

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